Speaker Lionel Pimpin

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Lionel Pimpin

SVP, Digital Channels, Retail and Commercial Strategy

National Bank of Canada

As Senior Vice President - Digital Channels and P&C Strategies, Lionel
Pimpin is in charge of the management, performance and transformation
of NBC digital channels. This encompasses defining strategic directions,
developing and successfully implementing digital and emerging
payments strategies and managing multi-year investment portfolio of
digital and self-service channels.

From January 2014 to June 2016, Mr. Pimpin held the position of Vice-
President - Client Experience, Strategy and Performance, with a
mandate to structure, oversee and integrate all strategic and financial planning activities,
portfolio management of business initiatives, overall performance in the Marketing, Customer
Experience Management and Marketing research sectors.

Recognized for his ability to work in changing environments and specialized in the management
of major transformation programs, Mr. Pimpin has a solid background in the service sector
through the various roles he has held for 15 years as a managing director of the international
consulting firm, Accenture.

Mr. Pimpin holds a Master's degree in Business from EDHEC Business School in France and
an MSc in Marketing Management from the University of Aston in the United Kingdom.

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